Multilingual Digital Chat Platform for Customer Service

Multilingual Digital Chat Platform for Customer Service

Overview:

As part of digital transformation and visitor experience enhancement, we developed a comprehensive text-based chat platform for a governmental tourism entity. The solution included multilingual chatbots and integration with WhatsApp Business API to improve communication efficiency with local and international users.

Services Provider:

  • Software Development
  • Technical Outsourcing

Solutions Delivered:

  • Created user-friendly interfaces tailored for various audiences
  • Implemented comprehensive hosting and integration with official digital platforms
  • Automated interactions via advanced chatbots

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